Guidance

As the summer sun beckons and holiday plans take shape, the excitement of travel can sometimes overshadow the need for vigilance. Unfortunately, scammers are always on the lookout for unsuspecting travellers. From fake booking websites to phishing emails, these cyber threats can turn your dream holiday into a nightmare. Here are some tips to help you spot and avoid common travel-related scams.

1. Fake Booking Websites

One of the most prevalent travel scams involves fake booking websites. These sites often mimic legitimate travel agencies or hotel chains, tricking travellers into providing personal information and payment details. To avoid falling victim to these scams, follow these tips:

• Verify the URL: Always double-check the website URL for any discrepancies. Scammers often use URLs that are very similar to legitimate sites but may have slight variations, such as a different domain (e.g., “.net” instead of “.com”).
• Look for Secure Sites: Ensure the website uses HTTPS rather than HTTP. A padlock icon next to the URL indicates that the site is secure.
• Read Reviews: Look for reviews on trusted platforms such as TripAdvisor or Google Reviews. If the website lacks any reviews or has overwhelmingly negative feedback, it’s a red flag.
• Book Directly: Whenever possible, book directly through the hotel or airline’s official website.
• Report a scam website: If you believe a booking website is fake make sure you report it to help stop cyber criminals and protect others online. You can report a scam website with the National Cyber Security Centre (NCSC).

2. Phishing Emails

Phishing emails are another common tactic used by scammers. These emails often appear to be from reputable travel companies and may include urgent calls to action, such as confirming a booking or updating payment information. Here’s how to protect yourself:

• Scrutinise Email Addresses: Check the sender’s email address for any inconsistencies. Scammers often use addresses that look similar to official ones but may contain subtle differences.
• Be Wary of Links and Attachments: Avoid clicking on links or downloading attachments from unsolicited emails. Instead, go directly to the company’s website and log in to your account to verify any claims made in the email.
• Check for Spelling and Grammar Errors: Legitimate companies usually proofread their emails. Poor grammar or spelling mistakes can be a sign of a phishing attempt.

For more information on phishing scams check out the official NCSC guidance.

3. Fake Travel Deals

Too-good-to-be-true travel deals can be very enticing, especially when planning a holiday on a budget. However, these deals are often a ploy to steal your money or personal information.

• Research the Deal: If you come across an exceptionally low-priced offer, research the company and the deal thoroughly. Look for reviews and check the company’s credibility.
• Avoid Pressure Tactics: Scammers often create a sense of urgency to pressure you into making a quick decision. Be cautious of deals that require immediate payment or promise limited-time offers.

4. Fraudulent Vacation Rentals

Scammers also target vacation rental seekers by posting fake listings on legitimate websites. Here’s how to avoid being scammed:

• Use Reputable Platforms: Stick to well-known vacation rental platforms that offer protections and guarantees. If you’re booking a package holiday, make sure the tour operator or travel company is a member of a recognised trade association such as ABTA or ATOL. 
• Communicate Through the Platform: Avoid transferring money directly or communicating outside the platform, as this can void any protections the platform offers.
• Verify the Property: Request additional photos and, if possible, speak with the property owner over the phone to verify the listing’s authenticity.

5. Travel Insurance Scams

Travel insurance is essential, but it’s important to ensure you’re purchasing it from a legitimate provider.

• Choose Reputable Providers: Purchase travel insurance from well-known companies. Check for reviews and verify the company’s credentials.
• Read the Fine Print: Carefully read the terms and conditions to understand what is covered and to spot any unusual clauses or exclusions.

Travel scams can put a damper on your holiday plans, but by staying vigilant and following these tips, you can protect yourself from common travel-related scams. Always research thoroughly, verify the legitimacy of websites and deals, and avoid sharing personal information unless you are certain of the recipient’s authenticity. With a bit of caution, you can enjoy a safe and scam-free holiday.

If you become a victim of fraud make sure you report it to your bank or payment service provider as soon as possible. In Scotland, all reports of fraud and any other financial crime should be reported to Police Scotland by calling 101.

Additional Resources:

• Stop! Think Fraud – How to stay safe from scams – UK Government campaign against fraud with helpful resources to boost cyber awareness
• Report an online scam ad – ASA | CAP – If you suspect a holiday/travel related advert may be fake, you can report it to the Advertising Standards Authority
• Holiday Fraud | Take Five to Stop Fraud – Guidance from Take Five on holiday fraud
• Social Media: how to use it safely – NCSC guidance on social media with advice on spotting and reporting fake accounts
• Are you scam-savvy? – Quick quiz from Take Five to test your ability to spot a scam
• How to spot a holiday scam – Which? guidance on spotting holiday scams